Privacy Policy

Remize Solutions Limited — Effective Date: 2025

At Remize Solutions Limited, your privacy is of paramount importance to us. This Privacy Policy explains what personal and business data we collect, how we use it, how we protect it, and what rights you have in relation to your data when you use our website or services.

1. Who We Are

Remize Solutions Limited is a financial technology company incorporated in Delaware, USA, with its principal office at 4b Oshineye, Pedro, Lagos State, Nigeria. We are licensed by the Central Bank of Nigeria as an International Money Transfer Operator (regulatory) and operate as a data controller for the personal and business information we collect in the course of providing our services.

2. Information We Collect

We collect information you provide to us directly, information we collect automatically when you use our platform, and information we obtain from third parties as part of our regulatory compliance obligations.

Account and business information: When you register a Remize account, we collect your name, email address, company name, registration number, business address, phone number, and other details required to verify your business identity.
KYC/AML verification data: As required by our regulatory license, we collect identity documents, beneficial ownership information, and business registration documents to fulfill our Know Your Customer and Anti-Money Laundering obligations.
Transaction data: Details of every payment, transfer, conversion, and account action you take on our platform, including amounts, currencies, beneficiary details, timestamps, and transaction references.
Communications data: Records of any communications you have with our team, including emails, support requests, and account-related messages.
Usage and technical data: IP address, browser type, device information, pages visited, and other technical data collected automatically when you use our website and platform.

3. How We Use Your Information

To verify your identity and business and fulfill our KYC/AML regulatory obligations under our regulatory license
To process your payments, transfers, and conversions as instructed through our platform
To detect, investigate, and prevent fraud, unauthorized transactions, and financial crime
To comply with applicable laws, regulations, and requests from regulatory authorities
To communicate with you about your account, transactions, and our services
To improve our platform, fix issues, and develop new features based on how our platform is used
To send you updates about Remize, subject to your marketing preferences

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to provide our services to you); compliance with legal obligations (our AML/KYC obligations under our regulatory license); our legitimate business interests (fraud prevention, platform improvement, security); and your consent (for any optional marketing communications).

5. Data Sharing

We do not sell your personal or business data to third parties. We share data only in the following circumstances:

Banking and payment partners: We share the minimum data necessary with our correspondent banks, payment networks, and settlement partners to execute your transactions.
Regulatory authorities: We share data with the Central Bank of Nigeria, NFIU, and other regulatory bodies as required by law or upon lawful request.
Service providers: We use trusted technology and service providers (cloud infrastructure, identity verification, fraud prevention) who process data on our behalf under strict data processing agreements.
Legal proceedings: Where required by a court order or other legally binding requirement.

6. International Data Transfers

As a cross-border payment company, some processing of your data may take place outside Nigeria — including in the USA (where we are incorporated) and in jurisdictions where our banking partners operate. We ensure appropriate safeguards are in place for all international data transfers.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

NDPR (Nigeria): Right to access, correct, delete, and object to processing
GDPR (EU/EEA): Rights of access, rectification, erasure, portability, objection, and restriction
CCPA (California): Right to know, right to delete, right to opt-out of data sale
LGPD (Brazil), PIPEDA (Canada), Privacy Act (Australia): Applicable rights under each jurisdiction

To exercise any of your rights, please contact us at hello@useremize.com. We will respond within 30 days.

8. Data Retention

We retain your data for as long as your account is active and for a period of at least 5 years after account closure, in accordance with our regulatory license obligations and applicable financial record-keeping requirements. Some data may be retained for longer periods where required by law.

9. Security

We implement and maintain appropriate technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or disclosure. These include SSL/TLS encryption in transit, encryption at rest, strict access controls, regular security assessments, and continuous monitoring of our systems.

10. Cookies

We use cookies and similar technologies on our website to improve your experience and understand how our platform is used. You can manage your cookie preferences through your browser settings. Some essential cookies are required for the platform to function correctly and cannot be disabled.

11. Children’s Privacy

Our services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will notify you by email or by a prominent notice on our platform. The effective date at the top of this policy will always reflect the most recent revision.

13. Contact Us

Email: hello@useremize.com

Address: 4b Oshineye, Pedro, Lagos State, Nigeria

Incorporated: Remize Solutions Limited, Delaware, USA

Regulatory License: 20+ Countries